We’re thrilled to share some exciting news that underscores our commitment to supporting you during tax season.
Our call center has been awarded the prestigious “Best Medium Contact Center” by the International Customer Management Institute (ICMI). This recognition highlights our exceptional performance, vibrant culture, and impactful service.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa PLC.
As a dedicated tax professional, you deserve support you can rely on. And that’s exactly what our support team delivers. We’re here to ensure that both you and your clients experience top-notch service—because your success is our success too.
Our President, Clark Gill, captured it perfectly: “This team is more than a support center. They are a strategic driver, a problem-solving powerhouse, and the emotional engine of our company during its most critical season.” We’re not just here to answer questions; we’re here to empower you and keep your business running smoothly.
Last tax season, we had the privilege of partnering with over 42,000 independent tax offices—a new milestone for us! Your hard work and dedication inspire us to continuously enhance our services and support.
We’re here to make tax season feel simple, empowering, and full of possibilities.
Resources worth looking into:
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Celebrating Excellence: Our Tax Call Center’s Exciting Achievement We’re thrilled to share some exciting news that underscores our commitment to supporting you during tax season. Our call center has been awarded the prestigious “Best Medium Contact Center” by the International Customer Management Institute (ICMI). This recognition highlights our exceptional performance, vibrant culture, and impactful […]
